Terms of Service

Last updated: August 14, 2026

1. Acceptance of Terms

These Terms of Service are entered into between you (and, if applicable, the organization you represent) and Carbon Logger ("Carbon Logger," "we," "us"). By accessing or using the Carbon Logger website or platform (the "Service"), you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

2. The Service

Carbon Logger provides a cloud-based carbon accounting and sustainability reporting platform, accessible via subscription at app.carbonlogger.com. Features, pricing, and availability may be updated from time to time. Emission factor libraries and regulatory mappings are updated periodically but may not reflect the most recent regulatory change at every moment — see Section 8 (Disclaimers).

3. Accounts & Subscriptions

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Subscriptions are billed as agreed in your order form or contract, and pricing is quoted individually based on organizational scope and reporting requirements. Payment processing will be handled by a third-party payment processor, which acts as an independent controller of your billing and payment data.

4. Acceptable Use

You agree not to misuse the Service, including attempting unauthorized access, reverse engineering, reselling access without authorization, scraping or bulk-extracting our emission factor libraries outside normal Service use, or uploading unlawful content or data you do not have the rights to share. We reserve the right to suspend accounts that violate these Terms.

5. Customer Data

You retain ownership of the operational and emissions data you upload to the Service ("Customer Data"). You grant us a license to process Customer Data solely to provide and improve the Service. Where Customer Data includes personal data about third parties (e.g., your suppliers' employees), we act as your data processor and you remain the data controller — see our Privacy Policy for how that processing works. You are responsible for having the legal right to share any such data with us.

6. Intellectual Property

The Service, including its software, design, and underlying emission factor libraries, is owned by Carbon Logger and protected by intellectual property law. These Terms do not grant you any rights to our trademarks or branding beyond what is needed to use the Service.

7. Fees, Trials & Cancellation

Fees are as set out in your order form or contract and are non-refundable except as required by law or expressly stated in your agreement. If a free trial is offered, we will disclose its length and what happens at the end of it before it begins. You may cancel a subscription in accordance with the notice period in your order form or contract.

8. Disclaimers

The Service is provided "as is" and "as available." While we aim for accuracy in emissions calculations and regulatory mappings (drawing on frameworks such as the GHG Protocol, EPA, and DEFRA emission factors), Carbon Logger does not guarantee that use of the Service alone will ensure compliance with any specific law or regulation, or that calculations will be error-free — you remain responsible for your organization's compliance obligations and should have material regulatory filings reviewed by qualified advisers.

9. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, or consequential damages, or for lost profits or lost data, arising from use of the Service. Each party's total liability for any claim will not exceed the fees paid or payable by you in the twelve months preceding the claim. This cap does not apply to: breach of confidentiality obligations, infringement of the other party's intellectual property, either party's indemnification obligations under Section 10, or gross negligence or willful misconduct.

10. Indemnification

You agree to indemnify and hold Carbon Logger harmless from third-party claims arising from your Customer Data, your breach of these Terms, or your violation of applicable law. Carbon Logger agrees to indemnify you against third-party claims that the Service, as provided by us, infringes that third party's intellectual property rights, subject to the liability cap in Section 9.

11. Termination

Either party may terminate a subscription in accordance with the terms of the applicable order form or contract. Upon termination, your right to access the Service ends, and you will have 30 days to export your Customer Data before it is deleted, subject to any longer period specified in your agreement.

12. Governing Law & Disputes

These Terms are governed by the laws of the United Arab Emirates (mainland federal law by default — to be revisited if Carbon Logger incorporates in a free zone such as DIFC or ADGM, which apply their own common-law-based frameworks), without regard to conflict-of-law principles, unless a separately signed enterprise agreement specifies otherwise. Given customers based outside the UAE, consider whether disputes should be resolved by arbitration (e.g., DIFC-LCIA or ICC) rather than solely through UAE courts, for easier cross-border enforcement — a decision best made with counsel.

13. Force Majeure

Neither party is liable for delay or failure to perform caused by events beyond its reasonable control, including natural disasters, war, internet or utility outages, or government action.

14. General Provisions

These Terms, together with any order form and our Privacy Policy, are the entire agreement between the parties and supersede prior discussions on the subject. If any provision is found unenforceable, the remaining provisions stay in effect. Neither party may assign these Terms without the other's consent, except to a successor in a merger or acquisition. A party's failure to enforce a provision is not a waiver of it. Notices should be sent to the contact details in Section 15.

15. Contact Us

Questions about these Terms can be sent to contact@carbonlogger.com.